Dutch’s Customer deserve better – Online Winkel Experience

When you live in Netherlands, what you will hear from people more or less, “typical Dutch customer service”, “customer service? is there any customer service here?”
What I think is world is changing, so does Netherlands, you want your business survive sir? If oma and opa simply ignore how rude your service to them, we the young one are not.

I will tell you my experience between 2012-2014
I can’t speak Dutch properly yet and doesn’t look like any “west” person thus if I get good experience, you can expect something better.
Things can change but usually not

Price Search

You can use these two website to search for cheapest price
Pretty much quite reliable so far

Winkel Score Experience
AVOID http://www.thuiswinkel.org/home
AVOID http://www.kieskeurig.nl/

You don’t trust the score from these two websites, their credibility is questionable

Go to
or search in google
slecht ‘online shop’s name’

You can search for common complain here
Believe me or not, those common complain are usually true

What to keep in mind when buying
– Website credibility
Ask your friend, if they have any good experience
Did you know that a company can have many domain’s name? even different layout but basically same company
This one is complicated,
Where do you live? a house? a flat?
If you live in flat, is the flat have elevator? which floor do you live?
Can they send on Saturday? can they make an appointment? What kind of person who deliver it? This delivery guy will meet your customer, is he polite enough to your customer?
Can you take your order in the shop? or any other pick up point?
– Installation
Can they install it properly?

I will create a website for this someday

Good Experience Online Shop in Netherlands
Good experience from this website
as long you don’t choose dynalogic as your courier
I will explain more about that damn courier later on
The only negative thing about coolblue is that they have so many domain’s name
Someday in future, a bad competitor can simply replica their website theme
Thing I buy, xperia tablet’s accessory with huge discount, choosing halfords as pick up point.

Easy to order, a nice delivery guy – he handshake your hand with smile and congratulate you with your purchase. what else do you want?
I buy magnetron from this website, a big one
did you read magnetron? not microwave? lol…

The best price to buy washing machine or koelkast!
The price is so good that I take a risk to buy it from them.
The risk is worth it, two person come, one big kid and one older man.
The big kid is the strong one, he who move the big koelkast and washing machine.
While the older man do installation.
Washing machine nicely installed, he see me having liquid detergent thus he install the accessory for the liquid detergent. He give nice warning that do not turn on the refrigerator for some hours.
If there is something I can complain is they left all the plastic and the box thus I have to clean up the mess but they are too nice to get complain.

The best packaging in europe?
The clothes I order is properly packaged, it is so nice, i wonder if they have specialist on packaging.
Things you order said being sent from Spain
I always pick it up in their store.

Here’s funny thing, the price in online shop feels so expensive
while when i come to the store, i see lot of items in good price!
But sometimes they make very good price in online shop thus I order it.
I pick up the order in the store, he open up the order in front of me and give me a nice plastic bag to carry it.

The quality of product from this website is random.
I get a good and nice samsonite trolley for example.
but packaging for clothes and bag that i buy from them is a worse one.
Sometimes good, sometimes not
They definitely need to improve their packaging department.
and oh one time their store worker slam the box with things that I order to the floor, not so nice gesture in front of customer. The box contains chocolate, the chocolate naturally broken to pieces even they put some bubble. Luckily I can exchange the chocolate without problem.

The worst of the worse
Lucky you if you have good experience in these shops
But not to me

My first bad experience
– Sending wrong product, check
Having a stock in their website but actually not, check
– Ordering 3 products and they deliver it one by one, each in different time, check

These websites are same company, different layout indeed to fool customer.
They may have more domain name and more layout, so seriously be careful with these kind of websites.
Most common complains…
Some serious quality control over there.

First send with Post.nl
No problem or whatsoever, delivered fast in the morning.
Until I check the product…
Don’t bother to call them, you have to pay for it!
They make money from complain eh
Use twitter, facebook, email instead


Economy Problem in Netherlands

01. Basically No Competition

You can divide it into three, big giant company is a company which is so huge so it can make any pressure to other company to follow their term whatever it like to (think like Microsoft in the past), Cartel like company is more or less no competition between them, its like they all agree with certain level of price. The last one is Pie Slice Company, each company have its own slice/share of their market, usually based on location. I’ll try to put what we mostly use here.

Big Giant Company :
internet,phone,Television: Ziggo
A Merk Supermarket: Albert Heijn
Electronic: Mediamarkt
Furniture: IKEA
Train: NS 

Cartel Like Companies :
Mobile Phones Providers

Pie Slices Companies :
Public Transport (Bus, Tram)
Housing Makelaar
Water & Electric

02. Funny Government Policy
– They punish the giant with millions euro fine
Instead of changing in management, who will pay the fine in the end anyway? of course consumer !

– Increase pension time from 65 – 67
We keep hearing this kind of news from government, at least when I stay during VVD and PvDA coalition
We will save budget by blah blah blah –> but the result is more or less.. oops we wrong…
The policy is very short sightless, you maybe save some budget by increasing pension time, but how about the after effect of younger generation when searching of job? There is no job for the young because the old one is not retired yet…

03. The market is designed for elder people
This a little bit mixed, gray I think
6 days in a week, open from 9am – 5pm
1 day in a week, open from 9am – 10pm

The idea is work life and balance
but for someone like me, who work at 7 / 8am and sometimes going home at 6 / 7 pm (This is not normal, Dutch is well known of going home in the right time, and they kinda hate us due we work a little bit late, but I really do agree with Dutch on this, it just my situation is not so good as them)
Anyway, basically there is no market open for me on that 6 days
If you are elder people with pensions, you have all days the market for you
Maybe elder with pension have more disposable income but when the pension system is being challenged – from sure you will get your pension – to we are not sure anymore

04. Save money in the bank
A little bit mixed again, Dutch is well known people who save money in the bank
That is good for your own, but not good for economy…
Instead just saving the money, the money must be well spent too, otherwise the market will not running which in the end will fire back to you because everyone is saving their money in the bank, no one buy your product or use your service, and boom, you lose your job

05. Where Dutch and Immigrants spend their holiday…
At this moment, the tension is more or less say that Immigration causing Dutch people is losing their job
That is not true, more people means more money circled in economy, more money is more jobs for all of us
The biggest problem is where we spend our biggest holiday allowance… I said we because that including me sadly

Where are we going for holiday ??? (Not all these countries I have visit, but I will maybe)
Spain, Portugal, France, German, Swiss, England, Morocco, Turkey, Indonesia

Lets think where to go in Netherlands for holiday……
Amsterdam red light district? Keukenhof?

06. Horrible Service
What do you want to eat? This that, xxx euro, eet smakelijk

07. Racist treatment or racist joke is common
I do realize that Immigrant also one of trouble makers, I see them playing with tram door,  spitting in wooden halte, eating in the bus/tram, but making generalization and giving racist treatment wont do any good for economy

08. Housing Cost
All housing cost can take your 50-70% of your salary

09. Dining cost is the most expensive in Europe
Clear enough…

10. Depending too much on trades
Buy cheap, sell expensive
That trick is good in the past, but not anymore

11. Generous holiday for employee
What I heard is Companies is so afraid to open company in Netherlands due the cost of holiday and losing 1 month productivity
So company only open a po box to make their dutch sandwich 
keep in mind i as employee love holiday but in the same time I feel less competitive

Anyway, we get the idea now, basically the government must think 

How to increase competitiveness between companies in Netherlands
How to makes people have more disposable income and spend it in Netherlands
How to integrates all of these different cultures to spend their money in Netherlands

If you live in Netherlands, spend your money in Netherlands

Asp.net AVC Not MVC

Can i trademark that term? 😛

“Abstract View Controller” instead of “Model View Controller”

Just like any teacher, sometimes they teach us so bad, so wrong

Lets use an example of MVC

Model: Person
View: Render(Person person);
Controller: Create(Person person);

Question: Is your code reuseable?
Absolutely not

thats why we have code generator, scaffolding and stuff


Question 02 – How will you create data access?
yes you lazy developer, entity framework?

you will do: using DbContext.People.Add(person)

and what will you do if you have another entity? like Country
oh Tsuyoshi, ofcourse my generator will create those entity
or i can create a code first class putting it on DbContext bla2

Here i tell you what, since the introducing of LINQ you guys abusing strong typing so insanely and totally forgot about abstraction

Right at this moment, i create a web site with this AVC technique

Abstract Model
View: Render();
Controller: Create();Update();Delete();
DataAccess: Save(AbstractModel);

yes, my asp.net controller have no parameter, i am not joking
my one method data access can handle any type of entity you throw on it
and my view can render any kind of entity

Code reuseable check
No generator check
Less working check
No performance issue check

if you are curious, then ask me on comment

otherwise lets wait someone at .net team realize this
and i bet you will more believe someone from Microsoft than any random blog post from me


ios objective c event based block with httpClient as sample


@interface HttpClient : NSObject
void (^finishLoadingHandler)(NSString* response);

– (void) OnFinishLoading:(void(^)(NSString*))response;


– (void)connectionDidFinishLoading:(NSURLConnection *)connection {
NSString *stringData = [[NSString alloc] initWithData:responseData encoding:NSUTF8StringEncoding];
finishLoadingHandler(stringData); //maybe you should put nil check here

– (void) OnFinishLoading:(void(^)(NSString*))response
finishLoadingHandler=[response copy];

HttpClient *httpClient=[[HttpClient alloc]init];
[httpClient OnFinishLoading:^(NSString* response){
NSLog(@”%@”, response);

You keep in mind that i’m still learning objective c
this block stuff on objective c
is similiar with event based programming on c#

void (^finishLoadingHandler)(NSString* response);
//this is your function handler

– (void) OnFinishLoading:(void(^)(NSString*))response;
//this is a method to assign your callback

I don’t put too much objective c code to avoid confusing
but i believe people who came from c# will understand these code sample
good luck!

How to fix razer surrround skype call issue

It’s a free virtual surround 🙂 then you try to make a call with Skype

Problem with callback device 😦

It is because razer install new sound driver and Skype is not yet configured to use that driver

To fix it, just Call->Audio Setting

Speakers –> choose whichever contains word Razer

Anyway, to test razer surround sound, just don’t use you tube, use something with real support of 7.1, not that bad, really..

Windows azure custom domain setting


The tutorial is so absurd and useless

but thanks to commenter, Simon Owen, just follow his instruction

manage domain

If you live in Netherlands, be careful when buying item from www.bol.com


is amazon like web site in Netherlands

Don’t believe with their “Morgen in thuis” (Tomorrow in your house)
They can send an email saying the stock is not ready and you have to wait

I have serious bad experience with them which I would to share

May 2013 : I PRE ORDER
Xperia Tablet Z
Official Screen Protector
Official Carrying Case

The pre-order item have special discount bundle, thats why i buy it at bol.com

Bundle = Tablet + Carrying Case

All of these items delivered on different time

The biggest issue is with Official Carrying Case which finally delivered on JULY 2013

“artikel Sony beschermhoes voor de Xperia Tablet Z – Zwart”

Zwart means black

what do they send me?


fucking RED

and here is the apology email

Dear sir,

Unfortunately you did not receive your article in the right color. We apoligize for the inconvenience caused.It is not possible to exchange the item for another color. We advise that you return the item with the wrong color. You will receive a refund for the amount of money paid. Please note that you received a discount on your order, the discount will be applied evenly on both articles.

If you wish to receive the item in the right color you can place a new order. Because of our privacy policy we are not able to place an order for you.

We apologize for the inconvenience caused.

Kind regards.


bol.com Klantenservice



You know what, Time is money. 

01. You bol.com must not over promised if you are not sure with your stock, i believe you have issue with your stock system.

02. Lets do business a little bit fair

You make bundle promotion to me
You can not deliver it
You ask me to return it and ask me to put new order with higher price

So, i have to return this fucking 40 euro red (original price is 80 euro)
if i want refund, i’ll get 20 euro (due the bundle discount)
if i want the black, i have to pay 80 euro original price

Do you think your customer can not do simple math or what ?

UPDATE: 5 September 2013